Shipping policy

Shipping Policy

At Dogzy, we are committed to delivering your order as quickly and safely as possible, no matter where you are in the world.

Order Processing Time

All orders are processed within 2–4 business days after the order is placed.

During high-demand periods, holidays, or promotional events, processing times may take slightly longer. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping Time

We currently ship worldwide.

Estimated delivery times:

International Shipping:
9–15 business days

Please note that delivery times are estimates and may vary depending on:

  • Your location

  • Customs processing in your country

  • Local postal services

  • Unexpected logistical delays

Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery in real time.

Please allow 1–3 days for the tracking information to update after shipment.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees depending on your country's regulations.

These charges are the responsibility of the customer and are not controlled by Dogzy.

Shipping Delays

While we strive to deliver orders within the estimated timeframe, Dogzy is not responsible for delays caused by:

  • Shipping carriers

  • Customs clearance processes

  • Weather conditions

  • Incorrect shipping information provided by the customer

  • Events outside of our control

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order.

Dogzy cannot guarantee changes to an order once it has been processed or shipped.

Lost or Damaged Packages

If your package arrives damaged or does not arrive within the expected timeframe, please contact us and we will assist you as soon as possible.

📧 dogzzy@outlook.es
📞 +52 2223072498